Dispatch
Orders placed before 2pm ET on a business day leave our warehouse the next business day. You will get a confirmation email with tracking as soon as the parcel or pallet is collected.
Shipping cost
Shipping is free on orders over $150. Below that, the cost is calculated at checkout from the delivery address and the size of the pots in your basket — large planters are heavy and bulky, so the rate reflects that rather than a flat fee.
How planters are packed
How your order travels depends on what you have ordered:
- Small and lightweight pots — the Willow range and accessories — ship boxed by regular parcel carrier.
- Large and hand-thrown planters — most of the Terra Botanica and Bad Names ranges — ship in a timber crate on a pallet. Crates protect the rim and foot, which are the parts most likely to chip in transit.
Anything travelling by pallet is booked in with you first. The carrier will call or text to agree a delivery window; freight is kerbside, so please have someone available to help move the crate if the planter is a large one.
Delivery estimates
Parcel orders normally arrive within 3–7 business days of dispatch. Crated freight typically takes 5–12 business days depending on distance and how quickly the delivery window is agreed. These are estimates, not guarantees — weather and carrier backlogs occasionally add a few days.
Checking your delivery
Please open and check your order on the day it arrives, even if you are not planting straight away. If a crate looks damaged, note it with the driver before signing and photograph it before unpacking. That makes a transit claim straightforward.
Report any damage to hello@newbloompots.com within 48 hours of delivery with photographs of the packaging and the planter, and we will replace or refund it.
Where we ship
Orders are dispatched from our warehouse at 1319 E Chandler Blvd, Phoenix, AZ 85048. We ship within the United States. If you need a planter delivered elsewhere, email us before ordering and we will tell you whether it can be arranged and what it would cost.
Missing or delayed orders
If tracking has not moved for five business days, or a delivery window has been missed, contact us and we will chase the carrier. You do not need to do that part yourself.
Contact
New Bloom Pots
1319 E Chandler Blvd
Phoenix, AZ 85048
USA
hello@newbloompots.com
(602) 390-9985
Mon–Fri, 9am–6pm ET